Name Of The Company: Concentrix Technologies (India) Pvt Ltd
Experience Required: Fresher
Educational Qualification: Graduate / Undergraduate
Relevant Experience: Freshers / 6 months to 1 Year technical support experience (ISP / Broadband preferred)
Courses: A+/N+ preferred
Job Designation: Technical Support Engineer
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Type of Industry: BPO / Call Centre / ITES
Required Candidate Skills :
- Understanding of Internet related technical fundamentals
- Understanding of network : LANs/WANs, VPNs
- Ability to use diagnostic tools such as Traceroute, Ping, Gateway, basic understanding of IP Address, MAC Address, Encryption & Compression, DHCP, DNS, Ports & Protocols
- Basic technical knowledge in Computer Networking, Wireless, all Windows Operating Systems and Mac OS X (Preferred)
- Basic knowledge of IPv4, IPv6 and OSI model
- Basic knowledge on Wireless 802.11 a/b/g/n, its functionality and basic understanding of WDS (Wireless Distribution System), WPS (Wi-Fi Protected Access) and Wireless MAC Filtering
- Basic knowledge on routing
- Must have excellent logical approach to troubleshoot Technical issues
- Candidate must have excellent communication skills, both oral and written
- ISP support experience or equivalent preferred
Job Description:
- Handles inbound Calls / Chat from clients on installing / troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem.
- Replicate customer reported issues to provide accurate troubleshooting
- Up-sell skills on Support Offerings
About company:
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, India, Nicaragua, the United States, United Kingdom and Japan, our more than 7,500 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company.
Website: www.concentrix.com
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