Name Of The Company: Packt Publishing Pvt Ltd
Experience Required: 0 - 2 Years
Educational Qualification: Any Graduate/PG
Job Designation: Trainee
Functional Area: Application Programming
Type of Industry: Publishing
Required Candidate Skills :
- Highly organized
- Excellent written and spoken English.
- Excellent interpersonal skills.
- Knowledge of relationship building process.
- Basic knowledge of computers and MS Office.
- Committed, enthusiastic team player.
Package Offered : Best in Market
Job Description:
1. Email Communication
Acknowledge, respond and manage author applications through Packt Author Website
An ARE will be required to document each entry on CRM system using the case management module and ensure that authors applications are processed in a professional and timely manner.
Manage author queries and escalations related to Advances/Royalty payments in a swift and professional manner.
Acknowledging all issues/concerns raised by the Authors via Author Surveys.
2. Preparing Author contracts:
Preparing all Author Contracts and uploading them on the Electronic Signature Software to be signed by the Authors.
Ensuring all contracts are error free and checked
Conducting Author Surveys:
Conducting Author Surveys throughout the publishing cycle and provide feedback on basis of process improvements across the business.
3. Manage Grievances
Tracker to check for all negative comments or queries raised by Authors on Social Media.
Assisting different teams when they require intervention to resolve author issues
4. Reports and Audits:
Preparing Daily Report to track the Contracting Performance.
Preparing and sharing a weekly report to all relevant stakeholders for all Invoice Related queries that are captured on CRM system.
Handling Author queries.
Work Location: Mumbai, Mumbai Suburbs
About company:
Packt is a fast growing international IT book publishing company based in Birmingham, UK and Mumbai, India. We are at the cutting edge of innovation in publishing with a unique strategy of publishing highly focused books on new and ground breaking technologies.
Website: www.packtpub.com
Interested candidates can walk-in for an interview on Thursday 22nd and Friday 23rd January, 2015 between 11am and 1pm with a copy of your updated resume.
Venue:
Plot no 103, Arena House, 3rd Floor,Road no 12Opposite Saffron spice hotel, MIDC, Andheri-EastAndheri-East. Mumbai-400093.MUMBAI,Maharashtra,India 400093
SOURCE
