Name Of The Company: Symphony Teleca Corporation India Private Limited
Experience Required: Freshers
Educational Qualification: B.A/ B.SC.
Job Designation: OPERATION ANALYST
Required Candidate Skills:
- Ability to analyze and work on variousdata/reports to generate desired output.
- Ability to learn new process and understand new tools and software quickly.
- Able to Identify and report application bugs.
- Make recommendation around process improvement and efficiency.
- Support other team members enthusiastically whenever required.
- Provide after-hour/weekend support whenever there is upsurge in volumes to achieve targets
- Qualifications for Graduates
- Bachelor Degree/Diploma (Arts, mathematics, & computers science)
- 0-1 years of experience in providing support in a backend operations role (BPO/KPO).
- Intermediate skills in Microsoft office (Outlook, Word, Excel) and the ability to learn new software
- Ability to identify, analyze and resolve complex issues.
- Excellent time management skills and able to juggle several complex issues at one time.
- Able to achieve SLAs and quality by going an extra mile.
- Excellent customer service and communication skills.
Work Location: Gurgaon
About company:
Symphony Services helps enterprises leverage the global economy to gain competitive advantage. Symphony combines core competencies in complex analytics and software engineering with deep domain knowledge and process expertise to deliver measurable value to clients. The company's three service lines offer end-to-end solutions across vertical markets and functions: Commercial Software Solutions delivers increased productivity and faster time-to-market for software products; Market Analytics Solutions enables better decisions, more predictable results and opportunities to increase revenue; and Spend Management Solutions provides indirect expense insight and visibility for optimized performance. Symphony Services was started in the year 2002
Website: www.symphonyteleca.com