Experience Required: 0-2 yrs
Educational Qualification: Any Graduate/PG
Job Designation: IT Help Desk
Functional Area: Application Programming
Type of Industry: IT-Hardware & Networking
Required Candidate Skills :
- Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Job Description:
- A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.
- The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.
- Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.
- There are also in-house help desks designed to provide assistance to employees.
About company:
Founded in 2004, Resource Weaver is an IT and IT resources organization headquartered in the UK. Characterized by an agile workforce, Resource Weaver is fast emerging as the preferred recruitment partners and trusted HR consultants for most reputed clients, both in India and abroad.
Website: www.resourceweaver.com
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Tech Support Engineer
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