Name Of The Company: HP-Hewlett-Packard India Pvt Ltd
Experience Required: 0 to 3 years
Educational Qualification: High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.). 0-3 year experience in relevant technologies and customer environments. Relevant industry qualification where applicable.
Job Designation: Technical Solutions Cons I
Functional Area: Application Programming
Type of Industry: IT Software
Required Candidate Skills :
- Excellent verbal and written communication skills in language to be supported
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem solving skills
- Software and hardware knowledge of computing, storage and peripheral devices
- Advanced proficiency with case management databases and tools
- Superior customer service skills
- Phone and remote support experience. E-support experience
- Provides Phone/Email support 24x7 365 for reactive cases
- Monitors RAP/FAST RAP for all non failure alert notifications and notification alerts (Remote Copy, Raw Space, FTO, CPG)
- Manages expired battery shipments
- Coordinates onsite service schedule with customer and partners and processes field service requests.
- Dispatch and coordinates the parts and CE
- Ensures customer SLA's are met by tracking onsite arrival of CE and Parts
- Manages documentation and administrative cases
- Supports portal web user administration support
- Provides resolution to all non technical queries of the customer
- Manages customer data in SSI(site specific information)
- Manage the OSSA report/notifications
- Mange the logical disk write through report
About company:
At HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We"re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time.
Website: www.hp.com
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Tech Support Engineer
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