Name Of The Company: IBM
Experience Required: 0-4yrs
Educational Qualification: Any Graduate /PG/ Diploma Holders (10+3)
Job Designation: IT Helpdesk – Technical Service representative (100% voice process)
Type of Industry: IT-Software Services
Required Candidate Skills :
- Candidate should have good command over English
- Candidate should have good Fluency, Vocabulary and pronunciation.
- Candidate should have basic knowledge of Computer and operating systems.
- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – Including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
- Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery.
- Perform problem cause analysis.
- Resolve routine customer problem.
- Ability to Identify Opportunity & Implement Process Improvements.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
- Browser Support – Internet Explorer.
- Candidate should have Strong computer skills required for initial call handling.
- Candidate should be Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
- Candidate should have Excellent customer service orientation.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Work Location: Hyderabad/Bangalore
SELECTION PROCESS:
- Group discussion
- Technical Interview
- Communication Assessment round
Walk-in Time: 10am – 12pm
Walk-in Venue:
IBM Mindspace Cyberabad, Survey No. 64 ,
APIIC Software layout,Next to VSNL,
Hitechcity, Madhapur,
Hyderabad – 500081
Contact Person: Madan /Vikalp
MANDATORY DOCUMENTS:
(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
- Hard copy of the interview invite (this email)
- Hard copy of the resume.
- Photocopy of current organization offer letter
- Photocopy of previous organizations reliving letter
- Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
- Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered).
- Photocopy of latest 3 months pay slips
- One passport size Photograph
- Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets.
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Website: www.ibm.com
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