Yahoo Openings For The Post Of Customer Care Associate at Bangalore

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 0.6 to 1 yr

Educational Qualification: Bachelor's Degree in any discipline required

Job Designation: Customer Care Associate I

Functional Area: Marketing, Advertising, MR, PR, Media Planning

Type of Industry: IT-Software Services

Required Candidate Skills :

• Bachelor's Degree in any discipline required
• Flexibility to work Monday thru Sunday, between 6:00am - 9:00am
• 6 months of successful customer service or internet experience is a plus
• World-class customer service focus and interpersonal skills with superior verbal and written communication

Work Location: Bangalore

Description :

• Provide world-class service to all Yahoo Customers in a customer centric environment
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
• Assisting customers with inquiries while providing consultative support and recommendations
• Document in detail all interactions with customers
• Effectively articulate complex information to a variety of technical and non-technical customers
• Educate customers on products and help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
• Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

About company:
Yahoo! is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo! is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions.

Website: http://in.yahoo.com/

Yahoo Software Development India Pvt Ltd Openings For The Post Of Creative Analyst at Bangalore In October 2013

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 0 to 3 yrs

Educational Qualification: Any Graduate

Job Designation: Creative Analyst

Functional Area: Marketing, Advertising, MR, PR, Media Planning

Type of Industry: IT-Software Services

Required Candidate Skills :
Basic Qualifications:

• Experience: 0-3 years.
• Must be a Graduate with a University Degree.
• A good understanding of what search marketing is and a willingness to stay contemporary on trends within the industry.
• Strong Microsoft Office Suite skills (Outlook, Excel, Word and PowerPoint).

Behaviourial Competencies:
1. Problem Solving

• Defines problems in a simple clear manner and Interacts with concerned people and tries to find out an effective solution
• Proactively and continuously keep the customer and stakeholders informed about the status of problem

2. Customer Focus

• Builds credibility with customers by empathizing with his problem, proactively understands his customer needs and solving it promptly
• Is courteous, energetic and engaging while dealing with customers

3. Communication

• Interprets written communication effectively, seeks clarification and responds appropriately
• Listens attentively and ask questions to understand others opinions and ideas
• Communicates openly and directly with all stakeholders

4. Learning Orientation

• Asks questions, seeks information about aspects of job which impacts customer delight
• Keep himself abreast about whats happening around (inside and outside the organization)

5. Results Orientation

• Organizes and prioritizes work, uses time, resources wisely and takes ownership for own results
• Maintains focus on key performance standards and delivers results
• Provides timely and accurate information to support tracking and reporting of own work and results

Preferred Qualifications:

• Strong working knowledge of ad campaign management and best practices.
• Experience servicing and/or consulting in a vendor/client relationship.
• Previous copy-writing experience a plus.
• Knowledge of broader marketing & advertising trends and frameworks.

Work Location: Bangalore

About company:
Yahoo! is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo! is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions.

Website: http://in.yahoo.com/

Yahoo Openings For The Post Of Senior Software Engineer B.Tech, B.E,M.Tech at Bangalore In September 2013

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 1 to 4 yrs

Educational Qualification: B.E./B Tech/M Tech in Computer Science

Job Designation: Senior Software Engineer

Functional Area: IT Software

Type of Industry: IT-Software Services

Required Candidate Skills :

• Hands-on experience in coding in any object oriented programming language
• Strong analytical and problem solving skills
• Good knowledge of data structures and low level design
• Basic database query skills
• Exposure to various stages of software development lifecycle, such as requirements analysis, design, development, testing and deployment
• Good communication skills
• Should be a good team player

Desired skills:

• Knowledge of Java and J2EE
• Knowledge of App servers and Web servers like JBoss, Tomcat
• Knowledge of Java code profiling tools and performance tuning
• B.E./B Tech/M Tech in Computer Science

Work Location: Bangalore

About company:
Yahoo! is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo! is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions.

Website: http://in.yahoo.com/

Yahoo Software Development India Pvt Ltd Openings For The Post Of Software Sys Dev Engineer B.Tech, B.E, MCA, M.E, M.Tech, PHD In August 2013

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 0 to 2 yrs

Educational Qualification: BE, B.Tech,MCA, M.E, M.Tech, PHD

Job Designation: Software Sys Dev Eng

Functional Area: IT Software

Type of Industry: IT-Software Services

Required Candidate Skills :

1. Bachelors or Masters or PHD in computer science with reputed university or college
2. Strong hands-on experience with Web technologies, Web standards & protocols, Languages (some of C / C++ / Java), Methodologies (OOD)
3. Experience in Production Web systems characterized by high-end performance, reliability, availability, scalability, security.
4. In Depth knowledge in one or more of these fields is mandatory: Databases /Networking / OS / Distributed Computing / Grid Computing / Web Services.
5. Contributions in external forums (conferences, publications, blogs, open source)
6. Strong communication, collaboration, and decision-making skills
7. Strong Technical leadership qualities
8. Ability to learn new topics quickly

Work Location: Bangalore

About company:
Yahoo! is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo! is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions.

Website: http://in.yahoo.com/

Yahoo Software Development India Pvt. Ltd Hiring Candidates For the Post of Small Business Associate III July 2013

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 1 to 3 yrs

Educational Qualification: Any Graduate/PG

Job Designation: Small Business Associate III

Functional Area: IT Software - eCommerce, Internet Technologies

Type of Industry: IT-Software Services

Required Candidate Skills :

• Education to degree level or beyond.
• Previous success in call center service, or internet company
• Knowledge of DNS and Web Hosting
• Intermediate knowledge of Perl, CGI, HTML, Java, and e-commerce
• Intermediate knowledge of Microsoft Office suite, including Excel
• Schedule flexibility (Shortlisted candidates will be expected to work week-ends and Indian holidays).

Desirable:

• Knowledge of Yahoo! small business products a plus
• 1 years of experience, in a technical customer contact
• Previous experience in a B2B support model.

Package Offered : Best in Market

Job Description:

• Provide world-class service to all small business customers in a customer centric environment.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools.
• Assisting customers with inquiries while providing troubleshooting steps, consultative support and recommendations.
• Document in detail all interactions with customers.
• Effectively articulate complex information to a variety of technical and non technical customers
• Educate customers on products, Yahoo! tools and features.
• Ensure customers are successful online with their accounts.
• Identify opportunities to increase customer retention and satisfaction by up/cross selling products hereby providing value added consultations.
• Successfully and consistently achieved good ratings on the departmental scorecard. The scorecard is inclusive of key metrics, customer satisfaction score and resolution rate.

Work Location: Bangalore

About company:
Yahoo! is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo! is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions.

Website: http://in.yahoo.com/

Yahoo Software Development India Pvt. Ltd Recruiting Experienced Candidates For the Post of Software Development Engineer in October 2012

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 0-4yrs

Educational Qualification: B.Sc/M.Sc - Computers

Job Designation: Software Development Engineer

Functional Area: Application Programming

Type of Industry: IT-Software Services

Required Candidate Skills :

1. 2-8yrs experience
2. Familiar with web application languages
3. Solid experience with scripting languages
4. OOP, Java or C++
5. Deep understanding, solid and versatile experience with standard web technologies
6. Must have experience with large scalable systems and understanding of designing for availability
7. BS in CS or like study
8. A good understanding of TCP/IP and Unix network programming interfaces

Package Offered : Best in Market

Work Location: Bangalore

About company:
Yahoo! Inc. (NASDAQ: YHOO) is an American multinational internet corporation headquartered in Sunnyvale, California, United States. The company is best known for its web portal, search engine (Yahoo! Search) and for a variety of other services, including Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Finance, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, fantasy sports and its social media website. It is one of the most popular sites in the United States.

Website: in.careers.yahoo.com