Yahoo Openings For The Post Of Customer Care Associate at Bangalore

Name Of The Company: Yahoo Software Development India Pvt. Ltd

Experience Required: 0.6 to 1 yr

Educational Qualification: Bachelor's Degree in any discipline required

Job Designation: Customer Care Associate I

Functional Area: Marketing, Advertising, MR, PR, Media Planning

Type of Industry: IT-Software Services

Required Candidate Skills :

• Bachelor's Degree in any discipline required
• Flexibility to work Monday thru Sunday, between 6:00am - 9:00am
• 6 months of successful customer service or internet experience is a plus
• World-class customer service focus and interpersonal skills with superior verbal and written communication

Work Location: Bangalore

Description :

• Provide world-class service to all Yahoo Customers in a customer centric environment
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
• Assisting customers with inquiries while providing consultative support and recommendations
• Document in detail all interactions with customers
• Effectively articulate complex information to a variety of technical and non-technical customers
• Educate customers on products and help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
• Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

About company:
Yahoo! is focused on making the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the globe. In turn, we create value for advertisers by connecting them with the audiences that build their businesses. Yahoo! is headquartered in Sunnyvale, Calif., and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions.

Website: http://in.yahoo.com/

Tags : 6 months to 1 year , Any Graduate , Bangalore Jobs , Bpo Jobs , Experienced Jobs , yahoo

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