Name Of The Company: Infosys BPO Ltd
Experience Required: 0-1 yrs years
Educational Qualification: Commerce graduates (BBA, BBM, BCom) / PGs / MBA Finance
Job Designation: Voice Process
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Type of Industry: IT Software
Required Candidate Skills :
- Should be willing to work in shifts (24/7 environment)
- Preference for agents with at least 2 years of customer service, contact Centre, order to cash
- Preference for agents with prior knowledge of Order to Cash
- Prior exposure to multinational firms is preferable
- Knowledge on supply chain management or order management operations.
- Excellent written and oral communication.
- Preference for agents with at least 2 years of customer service, contact Centre, order to cash
Job Description:
- Follows all predefined procedures of the process
- Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target
- Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets
- Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
- Shares experiences IN ORDER TO facilitate capture of tacit knowledge
- Delivers on the new process / approach IN ORDER TO meet client / internal
About company:
Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies, integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements and process reengineering.
Website: www.infosysbpo.com
Walk-in Interview: 9th April 2015 10 AM to 4 PM
Venue:
Infosys Ltd.,
Tidel Park 3rd Floor,
A block, South Wing,
3rd Floor, Tharamani
Chennai 600113
Contact Person: Ibrahim
Note :
1) Please mention 'Direct Sourcing' on your resume as Source details as it is mandatory (Also Carry printout of this and attach with your updated CV).2)Any of the photo Id proof is a must while attending interview (DL/ Passport/ Pan card/ Voters ID)