Infosys BPO Ltd Walk-ins For BBA, BBM, BCom) / PGs / MBA For The Post Of Voice Process on 9th April 2015

Name Of The Company: Infosys BPO Ltd

Experience Required: 0-1 yrs years

Educational Qualification:  Commerce graduates (BBA, BBM, BCom) / PGs / MBA Finance

Job Designation: Voice Process

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Type of Industry: IT Software

Required Candidate Skills :

• Should be willing to work in shifts (24/7 environment)
• Preference for agents with at least 2 years of customer service, contact Centre, order to cash
• Preference for agents with prior knowledge of Order to Cash
• Prior exposure to multinational firms is preferable
• Knowledge on supply chain management or order management operations.
• Excellent written and oral communication.
• Preference for agents with at least 2 years of customer service, contact Centre, order to cash

Package Offered : Best in Market

Job Description:

• Follows all predefined procedures of the process
• Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target
• Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets
• Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
• Shares experiences IN ORDER TO facilitate capture of tacit knowledge
• Delivers on the new process / approach IN ORDER TO meet client / internal

Job Location : Chennai

About company:

Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies, integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements and process reengineering.

Website: www.infosysbpo.com

Walk-in Interview: 9th April 2015  10 AM to 4 PM

Venue:

Infosys Ltd.,

Tidel Park 3rd Floor,

A block, South Wing,

3rd Floor, Tharamani

Chennai 600113

Contact Person: Ibrahim

Note :

1) Please mention 'Direct Sourcing' on your resume as Source details as it is mandatory (Also Carry printout of this and attach with your updated CV).
2)Any of the photo Id proof is a must while attending interview (DL/ Passport/ Pan card/ Voters ID)

SOURCE

Tags : B.Com , BBA , BBM , Bpo Jobs , Chennai Jobs , Experienced Jobs , infosys bpo ltd , MBA Jobs , Walkins

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