Name Of The Company: Verizon Data Services India Pvt.Ltd
Experience Required: 1 to 2 years
Educational Qualification: Any Degree
Job Designation: Software Engineer
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Candidate with 1-2 year experience in International call center. Excellent oral, written and interpersonal communication skills. Knowledge of customer care processes and techniques.
- To Provide Technical support for VEC and VBC portals. Communicate status and resolution details to customers through calls and emails.
- Investigate and resolve tickets related to user training issue.
- Investigate and assign with relevant information to Development team for code issues and follow up with the development team for resolution.
- Coordinate and attend conference calls with Development team regarding Tickets missing SLAs and escalate issues in danger of missing SLAs.
- Follow up on open issues diligently towards closure.
Package Offered : Best in Market
Job Description :
- Passion to work in IT Infrastructure Environment
- Passionate in providing support to end customers
- Willing to interact with customers and understand their technical challenges
- Analyze technical issues and passionate in troubleshooting
- Ready to work in 24*7 shifts
Work Location: Chennai
About company:
Verizon Communications Inc., based in New York City and incorporated in Delaware, was formed on June 30, 2000, with the merger of Bell Atlantic Corp. and GTE Corp. Verizon began trading on the New York Stock Exchange (NYSE) under the VZ symbol on Monday, July 3, 2000. It also began trading on the NASDAQ exchange under the same symbol on March 10, 2010.
