Name Of The Company: CGI
Experience Required:0 to 2 years
Educational Qualification: Any Graduate
Job Designation: Service Desk
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
Mandate: Should have handled international clients and good Communication.
Be readily available to answer the phone to our customers in a professional and efficient manner. Providing a positive image of the company through your role as the first point of contact with customers To ensure that all is work carried out in accordance with ITlL Incident Management guidelines Log calls via the appropriate call logging system and provide a high level of technical fix. For example: o Change Passwords and unlock accounts for internal and external customers where possible o To provide first line printer support for the server infrastructure Complete courtesy call backs to the customer where required Add value to your team environment by being enthusiastic and maintaining a Positive attitude. To achieve all team and personal performance goals as defined by the company Ensure calls returned to DESK are reassigned without delay Monitor related calls Monitor open incident calls.
Package Offered : Best in Market
Work Location: Bangalore
About company:
At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Website: www.cgi.com
Tags :
Any Graduate
,
Bangalore Jobs
,
Bpo Jobs
,
cgi
,
Experienced Jobs
Subscribe by Email
Follow Job Updates from This Website via Email
No Comments