Name Of The Company: HCL
Experience Required: 0 to 3 years - Both Freshers and Experienced candidates are eligible
Educational Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015/2014 or previous year Passed outs) / candidates having backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Job Designation: Junior Engineer - Product Support
Functional Area: ITES,BPO,KPO,LPO,Customer Service,Operations
Type of Industry: BPO/Call Centre/ITES
Required Candidate Skills & Responsibilities:
- Highly confident communicators with excellent interactive ability.
- Tailors tone and communication style to the customers needs.
- Offers clear explanations.
- Demonstrable call control skills.
- Culturally aware with good intercultural skills.
- Crafts appropriate responses to customer objections and uses strategies to repair communication.
- Speaks standard business English in a neutral accent with no mother tongue influence
- Highly sentient.
- Ability to identify and respond appropriately to customers emotions.
- A high level of professional integrity with a tendency to do the right thing.
- Tenacity in dealing with complex problems.
- An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
- Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.
Package Offered : Best in Market
Job Description:-
- Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV
- Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
- Trouble shooting for Broadband related issues.
- Setting up wireless connection on Laptops and Desktops.
- Connectivity issues with ops Modem, Routers, Hubs and Switches.
- Dealing with network connectivity LAN , WAN and MAN.
- Checking the exchange line issues / outages / fixing appointment with the technician at UK.
About company:
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
Website: www.hcl.com
Walk-in DATE: 25th & 26th June 2015
TIME: 10:00 AM
VENUE DETAILS:
HCL Technologies, 107 Harris Road,
Navin WSS Towers, Pudupet, (Near Casino Theatre)
SOURCE : CLICK HERE
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0 to 3 years
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0 to 4 years
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Any Graduate
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Experienced Jobs
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