Name Of The Company: Deloitte
Experience Required: 0 - 2 Years
Educational Qualification: Any Graduate
Job Designation: Associate Analyst - Initial Support Services - Technology
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Excellent written, verbal, listening, analytical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows XP, Vista, 7 and 8.
- Knowledge of network and internet.
Job Description:
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Analyze and resolve incidents and service requests regarding use of application software or hardware.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Should have basic knowledge about computer software and hardware.
- Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
- Should be a quick learner and team player.
- Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
- Avoid unplanned time off from work as this would have major impact on our business.
- Excessive unplanned absence may result in disciplinary actions.
- Adheres to Code of Ethics, Vision, Mission and Core Values
About company:
About Deloitte"Deloitte" is the brand under which independent firms throughout the world collaborate to provide services in a particular geographic area. These firms are members of Deloitte Touch Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 170, 000 people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions and successful fast- growing companies Deloitte Consulting India Pvt. Ltd.
Website: www.Deloitte.com
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