Name Of The Company: HCL Technologies Limited
Experience Required: Freshers
Educational Qualification: Any Graduate,PG
Job Designation: Technical Support - 20 Opening(s)
Functional Area: ITES,BPO,KPO,LPO,Customer Service,Operations
Type of Industry: BPO/Call Centre/ITES
Required Candidate Skills & Responsibilities:
- Experience in email support and solving the technical issue by step by step process.
- Provide email based technical support to clients in different geos - 24*7
- Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough ticket
- Product support/Application Support experience.
- Night Shift Mandatory
- Certifications in java / Microsoft / Networking will be an added advantage
Work Location: Hyderabad
About company:
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
Website: www.hcl.com
Interested Candidate can send us the updated profile.
Contact person - Tamilarasan
Email - tamilarasan_b@hcl.com
SOURCE : CLICK HERE
Tags :
Bpo Jobs
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Fresher Jobs
,
HCL
,
Hyderabad Jobs
,
Technical support Executives
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