Name Of The Company: Dell International Services India Private Limited
Experience Required: 0-1 Years
Educational Qualification: Any Graduate
Job Designation: Systems Support Associate-4 Posts
Required Candidate Skills :
- Good communication skills
- Should be a team player
- Should be willing to take initiatives and responsibilities for better coordination and efficiency
- Knowledge of ITIL will be an added advantage
Job Description :
- Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
- Daily monitoring and assignment of the Request Managements along with SLA monitoring.
- Working closely with Service Managers on trending reports for various customers.
- Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
- Understanding the basic ITIL framework and adherence.
- Contributes to own or closely related teams through quality and efficiency of own work.
- Applies communication skills to provide service, coordinate information and collaborate with others.
- Listens and asks questions to solicit feedback to understand needs and provide service.
- May communicate sensitive and confidential information.
- Regularly interacts with customers and first line leadership.
About company:
Dell Services is a global provider of innovative solutions and capabilities to clients worldwide. Dell has deep industry expertise and a portfolio of interrelated consulting, business processes, application, and infrastructure services, necessary to create innovative solutions that achieve and sustain measurable results. Dell Inc acquired Perot Systems in the month of October 2009, resulting in the Dell Services organization.
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