Unisys Walkin Interviews For Freshers 2011, 2012, 2013, 2014 & Experienced For The Post Of Service Desk Engineer (Voice Process) On 25th & 26th September 2014

Name Of The Company: Unisys

Experience Required: Freshers 2011, 2012, 2013 and 2014 pass-out freshers or relevant experience into technical support voice process also will be consider. (0 to 4 years)

Educational Qualification: 

• B.E. / B. Tech / B.Sc, / BCA / Bcom / Any Graduate (all branches; no cut off) students of 2011,2012, 2013 and 2014 pass-out freshers or relevant experience into technical support voice process also will be consider.
• Under graduates (10+2 / Intermediate) are also eleigible with minimum of 1 year technical support experience.

Job Designation: Service Desk Engineer (Voice Process)

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Type of Industry: BPO / Call Centre / ITES

Required Candidate Skills :

• B.E. / B. Tech / B.Sc, / BCA / Bcom / Any Graduate (all branches; no cut off) students of 2011,2012, 2013 and 2014 pass-out freshers or relevant experience into technical support voice process also will be consider.
• Under graduates (10+2 / Intermediate) are also eleigible with minimum of 1 year technical support experience.
• Excellent verbal and written communication.
• A+ or MSCDT certification
• Willingness and ability to work in shifts (24 x 7).
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player.
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies:

• Communication skills - written and verbal.
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated.
• Excellent Problem Solving and Customer Service Skills.
• Drive for results.
• Attention to Detail
• Customer Focus

Package Offered : Best in Market

Job Description:

• To act as a single point of contact (SPOC) for all IT Customers.
• To maximize service availability.
• To restore service whenever possible.
• To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
• Maintain Hosted client services for extended application and client access.
• Create Portable user profiles to enable agility.
• Stateless device deployment to ease support and replacement.
• Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
• Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
• Creation of content for Self-Service Portal Solutions and L0 support

Key Responsibilities/Outcomes:

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Work Location: Hyderabad

About company:
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients.We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.

Website: www.unisys.com

Note: -
Dont Send your resume to mail id .Please do walk in if you are interested to Unisys premises.

Required Documents: Carry your Hard copy of Resume & ID Proof

Walk-in Interviews On 25th & 26th September 2014

Time: 10:30 am to 2:30 pm.

Interview Venue :
Unisys Global Services India Pvt. Ltd.
DLF Cyber City,
Block II, 7th Floor,
Plot No. 129 to 132,
APHB Colony, Gachibowli,
Hyderabad 500 019

Contact Person: Srinivas Rao.

SOURCE

Tags : 10+2 , Any Graduate , B.Com , B.Sc , B.Tech , BCA , BE , Bpo Jobs , Experienced Jobs , Fresher Jobs , Freshers 2011 , Freshers 2012 , freshers 2013 , Freshers 2014 , Hyderabad Jobs , unisys , Walkins

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