Name Of The Company: JPMorgan Chase
Experience Required: 0- 2ys
Educational Qualification: Graduate in Commerce (Prefered) or Graduate in any stream.
Job Designation: Team Member - Back Office
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Industry Type :Banking / Financial Services / Broking
Required Candidate Skills :
Qualification and Skills:
- Graduate in Commerce (Prefered) or Graduate in any stream.
- Freshers can apply.
- Working experience betwwen 0-2 Years
- Oral & written communication skills
- Adaptability to change
- Aptitude for research & analysis
- Attention to detail
- Ability to work as a team
- Need to be comfortable with Night shifts .
Job Description :
- Ensure sound understanding of the Standard Operating Procedure
- Analyze cases and apply resolutions methods as per SOP guidelines
- Manage case inventory & ageing as per pending guidelines
- Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
- Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
- Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
- Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
- Complete the assigned trainings in time
About company:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Website: www.jpmorganchase.com
Tags :
0 to 2 years
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Any Graduate
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B.Com
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Bangalore Jobs
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Experienced Jobs
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Fresher Jobs
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Jp Morgan
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