Name Of The Company: EMC Corporation
Experience Required: 0-2 yrs
Educational Qualification: Any Graduate
Job Designation: Technical Support (6 Months Direct Contract)
Type of Industry: IT-Software Services
Required Candidate Skills :
- Prior experience working in a customer support role supporting enterprise level customers
- Good understanding of Microsoft Windows, IIS and SQL solutions
- Proven technical support experience.
- Language skills beneficial but not essential
- Competent, self-motivated and self-starting
- Ability to take on new challenges and learn new technologies
- A logical mind with excellent problem solving skills.
- Excellent communications skills
Package Offered : Best In Industry
Job Description:
- Engages with customers and other technical resources by phone, video conference, and email to provide technical support and issue resolution
- Participates in facilitating problem recreation and failure analysis at the systems level
- Is responsible for sharing all problem resolution acquired knowledge with our clients internal sales and support teams and our clients customers when appropriate
- References interoperability and support matrixes as a customer support tool
- Monitors and tracks all assigned service calls and provides regular updates to internal customer services personnel and directly to customers when appropriate
- Keep Manager and key personnel within RSA updated on outstanding and important issues
- Continues to develop technical and business knowledge related to EMC products. Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database. Regularly reviews and approves submitted content to the knowledge database.
- May act as the customers single point of contact for all service related activities
Work Location: Bangalore
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect, and analyze their most valuable asset - information - in a more agile, trusted, and cost-efficient way
Website: http://india.emc.com
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