Xerox Corporation Hiring Fresher Candidates For The Post Of Tech Helpdesk Jr.Analyst In February 2013 At Bangalore Location

Name Of The Company: Xerox Corporation

Experience Required: Fresher

Educational Qualification: Any Graduate

Job Designation: Tech Helpdesk Jr.Analyst

Functional Area: Application Programming

Type of Industry: IT-Software Services

Package Offered : Best in Market

Required Candidate Skills:

1. Candidates Must Have Good Communication Skills
2. Typically requires no previous professional experience.
3. Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
4. Applies understanding and knowledge of information systems products and services to assist users
5. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
6. Coordinates referrals to appropriate technical, professional, or service personnel
7. Receives and prioritizes issues and forwards using appropriate escalation procedures
8. Provides functional or task leadership
9. Coordinates special projects and system upgrades
10. Briefs customers and/or management on the status of resolution efforts
11. Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel.
12. Applies company policies and procedures to resolve routine issues.
13. Recommends system or process improvements, including procedures, training, and enhanced documentation
14. All other duties as assignedLearns to use professional concepts.
15. Works on problems of limited scope.
16. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
17. Builds stable working relationships internally.
18. Normally receives detailed instructions on all work.

Work Location: Bangalore

About company:

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

Website: www.xerox.com

Tags : Any Graduate , B.Tech , Bangalore Jobs , BE , Fresher Jobs , IT jobs , xerox corporation

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