Experience Required: 0-1yr
Educational Qualification: Any Graduate
Job Designation: Resource Coordinator
Type of Industry: ITES,BPO,Call Centre
Area Of Functionality: ITES, BPO,Customer Service, Operations, KPO, LPO
Required Candidate Skills and Job Summary :
- Candidates Should Have Good Communication Skills.
- Challenges hours and personnel scheduled as appropriate to ensure efficient utilization of resources.
- Promotes and monitors the sharing of resources based on the Sub-Areas strategy; networks with other team members across Sub-Areas and service lines to address resource needs and/or conflicts.
- Assigns appropriate client service personnel to engagements by assessing information presented, reviewing options available and presenting recommendations based on Sub-Area policies and client/personnel requirements (experiential development, client assignments, complexity of engagement, continuity, expertise required, etc.)
- Appropriately prioritize staffing decisions based on client assignments, experiential development, inclusivity, engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations.
- Participates in orientation providing details to new hires on the resource management process.
- Provides input for performance management process.
- Participates in sub-Sub-Area and/or national conference calls, as deemed needed.
- Builds relationships and communicates continuously with client service personnel to understand their professional development goals and objectives. Keeps In mind experiential development goals and objectives.
- Assists in the reassignment of projects due to personnel leaving/joining the firm, or to client delay/acceleration.
- Fills open needs as identified; proactively investigates projects that may be able to be reassigned to individuals to meet requirements of the open needs.
- Raises performance issues heard to appropriate resource management leadership to ensure the appropriate approach is taken with regards to scheduling.
- Identifies over and underutilized personnel, and proactively identifies recommendations to bring utilization in line with peers and/or sub-Sub-Area targets
- Assists with various ad hoc projects as needed.
Package Offered : Best In The Industry
About company:
Ernst & Young's Global Shared Services is a global initiative that provides a broad array of services across the globe. Services include U.S & U.K taxes, Global Finance, Accounting and Reporting, Transfer Pricing, and much more. Ernst & Young GSS is one of the most admired international professional service firms and it invites bright candidates with a promise to provide them opportunities to grow and succeed.
Work Location: Bangalore
Website: www.ey.com
Tags :
Any Graduate
,
Bangalore Jobs
,
Banglore Jobs
,
Fresher Jobs
Subscribe by Email
Follow Job Updates from This Website via Email
No Comments