IBM Walk-ins For The Post Of Technical Support Representative from 8th to 11th December 2015

Name Of The Company: IBM India Pvt Limited

Experience Required: 0 to 3 year of relevant work experience

Educational Qualification: Any Graduate Except B.E./B.TECH

Job Designation:  Technical Support Representative

Type of Industry: IT-Software Services

Area of Functionality : Application Programming

Required Candidates Skills:

• Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
• Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
• Should have proven knowledge of operating systems like Windows.
• Proven communication Skills to be able to effectively communicate with customers over Phone / email.
• Knowledge on Mail clients like Lotus and MS Outlook.
• Good Communication Skills

Package Offered : Best in Industry

Role:
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Work Location: Noida, Delhi/NCR

About company:
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Website: www.ibm.com

Walk-in Interview from 8th December to 11th December from 12 PM

Interview Location:
IBM India Pvt. Ltd.
Unitech Cyber Park
Tower B, 11th Floor
Sector 39, Gurgaon
Nearest Metro Station: Huda City Centre

SOURCE

Tags : Bpo Jobs , Experienced Jobs , IBM , Noida Jobs , Walkins

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