Experience Required:Freshers 2014, 2015 & 1 year Experienced
Educational Qualification:B.Sc, BCA
Job Designation: Systems Associate - Voice Technical Support
Area of Functionality: ITES, BPO, KPO, LPO, Customer Service, Operations
Type of Industry: IT-Software Services
Required Candidate Skills :
- Should possess 60% and above throughout academics.
- Certifications like MCSE/CCNA /PMI/ITIL are preferred. Willing to work in night shifts.
- Willing to sign 2 years of Service agreement.
- Basic computing skills. Good written and oral communication skills are required.
- Fresher's with Graduation in BCA/BSc can apply passed out in 2014 & 2015 only.
- Maximum 1 year of experience in an international call center can also apply with above said qualifications only Job description. Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.. Meet customer requirements through first contact resolution.. Clarify customer requirements; probe for and confirm understanding of requirements or problem.. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Package Offered : Best in Market
Work Location: Noida
About company:
IGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.
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