Name Of The Company: Quick Heal Technologies Pvt Ltd
Experience Required: 0 - 1 Years
Educational Qualification: BCA,- Computers
Job Designation: Associate Support Engineer
Functional Area: IT Software - Network Administration, Security
Type of Industry: IT-Software Services
Package Offered : 1,50,000 - 2,00,000 P.A
Job Description:
- To Attend customers via call support for consumer segment products.
- To understand customer's issues / concerns quickly and help customers in resolving issues by imparting correct information.
- Liable to provide best standards of services and ensure the customer should retain and satisfied with the products.
- To encounter basic queries and to provide basic trouble shooting steps.
- Seek for an assistance / help from senior associates in case of intricate issues / problems of end users to meet the requirement in minimal time.
- Responsible for achieving quarterly & Yearly targets.
- To educate customers about effective usage of Quick Heal Products.
- Employee should possess customer centric attitude & approach.
- Should be alert for contingent instances and should report instantaneously to seniors.
- Adhere customer service standards / protocols and should play a roll of cupid between customers and development team.
- To foster company's policy and code of conduct regularly.
- Besides above, Company may assign you any additional tasks whenever required.
About company:
Quick Heal Technologies Pvt Ltd is India"s leading anti-virus and Data Security Company.
Quick Heal Technologies was established in the year 1993. Innovation and adoption of new technologies has led it to become a market leader. Specializing in Virus protection and data security, the company"s flagship product Quick Heal ® with its powerful and exclusively designed Check mark certified virus Engine, provides maximum protection and delivers comprehensive solution against viruses to its users spread across the globe.
Website: www.quickheal.com
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