Name Of The Company: XL Dynamics
Experience Required: 0 to 3 yrs
- BE/BTECH in Computers/ Electronics/ Telecommunication freshers are also welcome
- BE/ BTech/ BCA/ MCA in Computers/ Electronics/ Telecommunication
- MCSE & CCNA certification will be preferred.
Functional Area: Application Programming
Type of Industry: Banking/Financial Services/Broking
Required Candidate Skills :
BCA/MCA/BE/Btech :(Computers/ Electronics/ Telecommunication):
- 06 months - 3 years experience in a technical help desk position supporting Windows 7 or 8, Internet Explorer and business applications in a business environment.
- Experience in TCP/IP and general networking.
- BE/BTECH in Computers/ Electronics/ Telecommunication freshers are also welcome.
- Candidates with BE in any other stream can apply if they have done relevant hardware and networking course.
- Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
- Knowledge of multiple desktop programs, configuration and debugging techniques.
- Strong communication skills effective verbal and written communication skills in English.
- Ability to exercise judgment within procedures and practices to determine appropriate action.
- Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
- Must be self-managed, responsive, and dedicated to customer support.
- Ability to work independently and in a team environment.
- Work Experience
- The candidate should have:
- 06 months - 3 years experience in a technical help desk position supporting Windows 7 or 8, Internet Explorer and business applications in a business environment.
- Experience in TCP/IP and general networking
Job Description:
- Providing technical and diagnostic support for all hardware/software problems.
- Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
- Managing the helpdesk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting Network related issues.
- Troubleshooting login and domain related issues.
- Troubleshooting Operating System and general software related issues.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.
- Resolving the queries in accordance with helpdesk escalation process.
About company:
XL Dynamics is a privately held corporation and is headquartered in Cerritos, CA.
XL Dynamics was founded in 1992 and incorporated in 1998. XL Dynamics' team, which consists of professionals with Mortgage Banking experience and strong technical knowledge, laid the foundation for a revolutionary organization - one that has been designed by Mortgage Bankers for Mortgage Bankers.
Website: www.xldynamics.com
Candidates can walk-in from Monday to Friday between 11:00 A.M to 11:30 A.M
(Saturday & Sunday closed).
(Saturday & Sunday closed).
Walk-in Venue:
XL Dynamics India Pvt. Ltd.
A/4, Allied digital
Millennium Business Park,
Mahape-400071
Note: The position is open for male candidates only willing to work in Day/ Night shifts (No rotational shifts).
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