Experience Required: 0-1 yrs
Educational Qualification: B.Tech/B.E. - Any Specialization, MCA - Computers
Job Designation: Systems Engineer-technical Support
Type of Industry: IT-Software Services
Required Candidate Skills :
- An ITIL qualification is preferable but not essential
- MCP certification would be desirable
- Excellent communication skills
- Excellent organizational skills
- Willing to work round the clock (24/7)
- 1 years previous IT Service Desk and/or Call Centre experience required
- Incident Management experience Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration (Not mandate)
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
- Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Service Desk, Technical Support, Helpdesk Support
Functional
Execellent communication Skills, ready for night shift, ready for 2year Service Agreement
Package Offered : Best in Market
Job Description:
- Act as a single point of contact for phone calls and staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone
- 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
- Troubleshoot basic network issues
- Escalate unresolved calls to the L2 support team
- Log all calls in the Service Desk Call Logging system (HPSM)
- Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Update the entire team when a new resolution identified, get the KEDB updated
About company:
IGATE Corporation, headquartered in New Jersey, provides integrated technology and operations (ITOPS) solutions by leveraging its proven capabilities across consulting, technology and business process outsourcing, and product and engineering solutions. Armed with over three decades of IT Services experience and powered by over 31,000 experts, IGATE's multi-location global organization has consistently delivered effective solutions to over 300 companies including many Fortune 1000 clients spanning verticals such as: banking and financial services; insurance; healthcare and life sciences; manufacturing; retail and CPG; media and entertainment; energy and utilities; and independent software vendors. .
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