Name Of The Company: Microland Limited
Experience Required: Freshers 2014
Educational Qualification: B.E / B.tech - CSC / IT/ EC: 2014 Pass Out
Job Designation: Service Engineer - RIMS
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Type of Industry: IT-Hardware & Networking
Required Candidate Skills :
- Analyze problems with the service and resolve the issues
- Install / Uninstall various software and upgrades equipment when necessary
- Handle critical changes and be the SPOC for entire life cycle of the change
- Monitoring and maintaining/reducing the queue size
- Resolving Technical issues at level 1( Incident and Service request)
- Hardware and Software Management
- Providing New Desktop Installation and Software Installation Reports
- Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports
- Track the assets issued to users and maintain a database report of assets
- Updating KB and CMDB whenever there is a need
- Handling Backup Activites on daily, weekly and Monthly . Generating the Reports on all Backup acitivites
- Raise tickets (Incidents/Service Requests) as per customer's/user's requirements
- Gathering knowledge of various technical teams and assigning tickets to them as per the defined process
- Gather information from vendor and customer and update the tickets regularly as per the defined process
- Following the various Escalation Matrix (Vendor, Internal and Customer defined)
- Ensure tickets are closed post user / customer communication & stock management
- Special focus on Power User calls / VIP's
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
- Comply with defined processes and update tickets with SLA
- Updation of KB as and when there is a change in the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Willingness to work in 24/7
- Should have Excellent Written & Verbal Communication.
Package Offered : Best in Market
Work Location: Bangalore
About company:
Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base
Website: www.microland.co.in
Tags :
2014
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B.Tech
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Bangalore Jobs
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BE
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Fresher Jobs
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Freshers 2014
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Microland
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