Name Of The Company: HCL Technologies Limited
Experience Required: Freshers
Educational Qualification: B.Tech,B.E,(Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc/MCA-2013/2014
Job Designation: Trainee
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Type of Industry: IT-Software / Software Services
Required Candidate Skills & Responsibilities:
- 50% throughout in academics
- No standing arrears
- Willing to relocate anywhere in India/Abroad
- Willing to sign the Service Agreement as applicable
- Willing to work in 24*7 environment
Job Description:
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
About company:
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
Website: www.hcl.com
Walk-in Interviews on 10th January 2015
Walk-in TIME: 9am
Walk-in Venue :
Tagore Engineering College, State Highway 121,
Rathinamangalam, Tamil Nadu 600048
SOURCE : CLICK HERE
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