Name Of The Company: Amazon Development Centre (India) Pvt. Ltd
Experience Required: 0 - 5 Years
Educational Qualification: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Job Designation: Customer Service Associate/seller Support/risk Investigator
Functional Area: ITES,BPO,KPO,LPO,Customer Service,Operations
Type of Industry: BPO/Call Centre/ITES
Required Candidate Skills :
- Demonstrates clear and polite written and oral communication.
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Answers messages in authorized email queues as directed by Workflow and Supervisor.
- Understands and correctly uses Customer Service Tools.
- Maintains acceptable email handle time, while remaining friendly and informative.
- Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
- Utilization (defined as number of hours spent in production work divided by total hour paid) should be no less than 70%.
- All contacts should meet Amazon.com expectations for quality.
- Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
- Logs in on time; logs out not before the end of scheduled shift.
- Staffs entire phone shift and \"aux codes\" correctly for all breaks, meals, meetings and events.
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for email response times and phone service levels.
- All other duties as assigned.
Shifts: Rotational
Benefits: Nigh Shift Allowance, Overtime Allowance, Meal Coupons and Free transport!
Job Description:
Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analyst, risk engineers, other company associates and third-parties to accomplish goal. They may also be required to contact customers by phone.
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases
Customer Service job involves communicating with the customers via live chat or email or phone by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment.'
Work Location: Hyderabad
About company:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Website: www.india.amazon.com
CLICK HERE TO APPLY
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