Name Of The Company: Quick Heal Technologies Pvt Ltd
Experience Required: 0 - 1 Years
Educational Qualification: BCA,- Computers
Job Designation: Associate Engineer Level 1
Functional Area: IT Software - Network Administration, Security
Type of Industry: IT-Software Services
Package Offered : Best in Market
Job Description:
- To Attend maximum customers via call, chat, E-mail Support.
- Guide customers for doing certain procedures / steps for Quick Heal Products.
- To understand & elicit customer's issues / concern quickly and help towards resolution.
- Liable to escalate unresolved queries to next level with relevant details to complete the Escalation matrix.
- Responsible for Follow -up and feed Back of escalated issues.
- Responsible for achieving Quarterly & Yearly Targets.
- To educate customers about effective usage of Quick Heal Products.
- Carry the right attitude towards every customer.
- Should be alert to notify in case of critical issues and expedite in reporting to seniors.
- To Adhere customer service standards / protocols.
Work Location: Nasik
About company:
Quick Heal Technologies Pvt Ltd is India"s leading anti-virus and Data Security Company.
Quick Heal Technologies was established in the year 1993. Innovation and adoption of new technologies has led it to become a market leader. Specializing in Virus protection and data security, the company"s flagship product Quick Heal ® with its powerful and exclusively designed Check mark certified virus Engine, provides maximum protection and delivers comprehensive solution against viruses to its users spread across the globe.
Website: www.quickheal.com
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