Name Of The Company: HP-Hewlett-Packard India Pvt Ltd
Experience Required: Minimum 0-2 years experience
Educational Qualification: Bachelor\'s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
Job Designation: Alert Monitoring Consultant
Functional Area: Application Programming
Type of Industry: IT Software
Required Candidate Skills :
- Bachelor\'s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level certification(s) in work field.
- T ypically 0-3 years of relevant experience with Bachelor\'s degree.
- Candidate\'s academic should be 60% and above.
Job Description:
- Basic Understanding of ITIL event management and incident management process
- General Understanding of technology like wintel,UNIX
- Server parameter monitoring in direct responsibility and their impact to business.
- Alert monitoring and tracking of incident till closure
- Logging a ticket and assigning to technical team for further troubleshooting.
- Telephone calls handling skills
- Customer Service and excellent Business communication.
- Ready to work in 24*7 support with rotational shifts.
- Critical Competencies to Drive Business Results
About company:
At HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We"re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time.
Website: www.hp.com
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