Name Of The Company: Collabera
Experience Required: 0-4 yrs
Educational Qualification: Any Graduate,PG
Job Designation: Service Desk Executive-10 Posts
Functional Area: IT Software - Application Programming, Maintenance
Type of Industry: IT-Software / Software Services
Required Candidate Skills :
- Minimum 6month of previous IT Service Desk and/or Call Centre experience required
- Excellent communication skills and telephone manner.
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone and email
- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
- Escalate unresolved calls to the infrastructure support team
- Log all calls in the Service Desk Call Logging system service Now
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
Work Location: Chennai,Bangalore,Hyderabad
About company:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $440 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace. With over 6500 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Website: www.collabera.com
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