Name Of The Company: IConcept Software Services Pvt Ltd
Experience Required: 0 to 1 yrs
Educational Qualification: Any Graduate
Job Designation: Desktop & Network Engineer
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
The Desktop Support Engineer will be a very hands on, A member of a the Technical support team responsible for iConcept Software Services Pvt Ltd PC desktop, laptop configuration, mobile device, and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent Prioritization, responsiveness, and customer service, along with excellent verbal Communication skills.
Package Offered : Best in Market
Job Description:
- Notice Period : 7 days
- Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; -Updating current infrastructure; Deploying new equipment;
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
- Monitor daily backups.
- Experience with TCP/IP and general networking issues.
- Installing, supporting and maintaining new server hardware and software infrastructure;
- Managing email, anti-spam and virus protection;
- Setting up user accounts, permissions and passwords.
About company:
We started with our flagship product – Agro FMS, a GIS-based comprehensive solution for Seed Enterprises and today we offer a host of products that cater to the needs of customers across domains. While many things have changed since 2004, a time when connectivity and easy modes of communication were a distant dream, even today, we have managed to stay ahead of the game by innovatively integrating next-generation technologies to deliver last-mile customer contact solutions.
Website: www.conceptglobal.com
CLICK HERE TO APPLY
Tags :
B.E
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Desktop Engineer
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Experienced Jobs
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Fresher Jobs
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Hyderabad Jobs
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IT jobs
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Networking Jobs
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