Name Of The Company: FactSet Systems India Private Limited
Experience Required: 0-3 years
Educational Qualification: B.E, B.Tech, M.C.A
Job Designation: Software Operations Engineer
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- 0-3 years experience in supporting enterprise applications
- MCSE & Other Microsoft Certifications ( desirable & a definite plus)
- ITIL Certification (desirable & a definite plus)
- MS SQL Server 2005 & Above, DTS, SSIS packages
- Exposure to .NET Framework / Applications
- Knowledge of Windows Applications, Windows Services
- Knowledge of Citrix (desirable & definite plus)
- Basic Windows Admin Knowledge
- Prior Application Development Experience(using C#, Winforms, WPF) (desirable & definite plus)
- Knowledge of ITIL (desirable)
Package Offered : Best in Market
Job Description:
JOB RESPONSIBILITIES:
- Incident Management Detection, Recording, Classification, Investigation and Resolution of issues that affect the availability of the supported applications / services / feeds
- Provide 24 /7 Level 1 & 2 Implementation & Escalation Support.
- Change / Release Management for the applications / services / feeds in QA / Prod environments
- Document processes and procedures as developed and/or required
- Communicate with end users to resolve their application related questions
- Monitor the health of the applications / services / feeds
- Ability to manage multiple issues while maintaining short response and resolution times
- Ability to communicate(verbal & written) effectively and properly manage expectations
- Analytical problem-solving abilities
- Ability to install software
- Ability to write SQL for trouble shooting purposes
- Ability to work in any shift(morning, afternoon, night)
- Good Interpersonal skills
- Work effectively with team members
About company:
FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies.
Website: www.factset.com
SEND YOUR RESUME TO : hsaparapu@factset.com
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