Experience Required: Freshers
Educational Qualification: B.Tech(CS,IT)students of 2013 passed out batch
Job Designation:
Associate technical Support Engineer (Full time offer)
Technical Support Trainee (Trainee offer)
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
Package Offered :
CTC offered – 5.7 Lakhs per annum
CTC offered – 3.6 Lakhs per annum. (Training duration – 1 year)
Job Description:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica
products. The Technical Support Engineer will be responsible for ensuring our customers' success and
satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of
the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure
that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the
- problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the
- immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help
- convert technical solutions are converted to Knowledgebase articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create
- and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
- Additionally, this individual will manage communications to customers at all levels to maintain positive
- relationships
- Understands impact of work on the feature/product/team
- Continuously enhancing knowledge through trainings and e-learning courses
- Helping customers succeed
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and
- resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function
About company:
Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.
Website: www.informatica.com
Date of Drive: 14th November 2013
Venue:
Chandigarh Group of Colleges
Landran (Kharar-Banur Road) Mohali
CLICK HERE TO REGISTER FOR THE DRIVE
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