Name Of The Company: Deloitte Consulting India Private Limited
Experience Required: 2-5yrs
Educational Qualification: MCA,MBA,B.Tech,M.Tech
Job Designation: Analyst - Initial Support Services - Technology
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
Experience in International BPO with Tech Support experience is- MCA/ MBA/ B. Tech/ M. Tech with minimum 2 years of work experience is mandatory.
Package Offered : Best in Market
Job Description:
- Answering incoming calls in a call center environment and meeting the key performance indicators such as first call resolution, average answer speed and call quality which includes participating in individual and group coaching sessions.
- The ability to diagnose and troubleshoot computer hardware and software problems.
- Knowledgeable about computer virus and associated software used for diagnosis and removal
- Troubleshooting printing issues
- Proper closure and/ or escalation of tickets in a timely manner in accordance with the SLA guidelines
- Keep of ongoing issues and changes in the environment by monitoring email and other communication methods
- Flexibility in accepting different shift timings since the TCC operates 24x7x365.
About company:
Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates.
Website: www.deloitte.com
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