CSS Corp Private Limited Hiring Freshers & Exp For the Post of IT Help Desk in Feb 2013

Name Of The Company: CSS Corp Private Limited

Experience Required: 0 to 2 yrs

Educational Qualification: Any Graduate/PG

Job Designation: IT Help Desk - Infrastructure Division

Functional Area: Application Programming

Type of Industry: BPO/Call Centre/ITES

Required Candidate Skills :

• Confident phone presence and exceptional customer service skills are a must.
• Candidate should have Strong attention to detail and follow through skills.
• Ability to work under pressure, multitask and meet deadlines.
• Aptitude for creative and alternate solutions.
• Candidate should be Strong team player.
• Network and Server knowledge is required.
• Demonstrate efficiency in MS Windows Operating Systems, Microsoft Exchange, Microsoft Office, Active Directory, Lotus notes, DNS, VPN, Mobile Devices, Printers, Wireless.
• Candidate should have excellent spoken and written communication skill.

Package Offered : Best in Market

Job Description:

• Provide remote Level 1 help desk support to customers, first point of contact
• Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing an Incident.
• Create, record, and resolve incoming requests for service(Service Requests).
• Document and maintain detail history of Incidents from start to finish.
• Answer queue calls on a regular basis.
• Provide a high degree of customer satisfaction, technical expertise, accuracy, and timeliness.
• Candidate should have Ability to translate complex information into a logical, concise presentation (verbal and written).
• Strong attention to details - driven to prevent errors and solving problems.
• Able to grasp complex information quickly.
• Demonstrate excellence in organizational and time management skills.
• Ability to interact with a variety of customers, partners, vendors, management and employees.
• Ability to work in a high pressure environment with minimal supervision.
• Accurate and complete documentation skills utilizing Incident management systems.
• Candidate should have Ability to maintain confidentiality of information.

Work Location: Chennai

About company:
CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers.

Website: www.csscorp.com

Tags : Bpo Jobs , Chennai Jobs , CSS Corp Private Limited , Experienced Jobs , Fresher Jobs , IT jobs

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