Experience Required: 0.6 to 1+ Years
Educational Qualification: Any Graduate/Post Graduate
Job Designation: Functional Associate Analyst
Functional Area: Content,Editing,Journalism
Type of Industry: ITeS,Call Centre,BPO
Required Candidate Skills :
- Requires expert knowledge of written English language.
- Must have strong editing and document design skill set. Strong attention to detail.
- 6 months to 1+ years of experience in the area of Knowledge Management or online publishing, including active support of the users and customers of an enterprise KM system which includes writing and publishing of content.
- Knowledgeable in HTML.
- Must be schedule and deadline-oriented as there is a tight timeline to transform current content into new environment.
- Candidates Must be able to coordinate workload across multiple clients. We will be transforming content from multiple clients at a time.
- Requires expert knowledge of written English language.
- Candidates Must have strong editing and document design skill set. Strong attention to detail.
- Self-awareness of the role: understand how to improve the readability or usability of an article without altering its meaning, which is the responsibility of the SME.
- Candidates must have Strong content development and organizational experience.
- Takes the initiative regarding development/revisions of knowledge base content. Requires minimal direction.
- Strong background/experience in authoring tools such as MS Word, FrontPage, or specific knowledge management applications.
Package Offered : Best In The Industry
Job Summary:
Primary job responsibilities include:
- Update knowledge articles that are not complaint so that they meet program standards.
- Review knowledge articles that have been entered into the system by KM Authors and reviewed by Subject Matter Experts (SMEs).
- Review knowledge articles for compliance to style guidelines and for consistency within client knowledge base and across client knowledge bases.
- Make sure that all content meets standard presentation requirements as well as grammar and punctuation. standards as defined by internal and external style guides.
- Gatekeeper role: perform final check for knowledge article compliance including verifying proper metadata tagging, validating appropriate audience selection, and confirming legal and/or security requirements, then publish the article to the appropriate audience.
- Monitor knowledge base workflow queue for new work assignments.
ACS, a Xerox company, is a global leader in business process and information technology services. Our clients tell us that we are responsive, flexible, reliable, and that we do whatever it takes with honesty and integrity to get the job done right. That hard-working culture has been fundamental to our success since our founding in 1988. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services - spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions.
Work Location: Bangalore
Website: www.acs-inc.com
Tags :
ACS of India Pvt Ltd
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Bangalore Jobs
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Experienced Jobs
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