Oracle India Pvt. Ltd Recruiting Candidates For the Post of Taleo Consultant in September 2012

Name Of The Company: Oracle India Pvt. Ltd

Experience Required: 1-5yrs

Educational Qualification: B.E/B.TECH/MCA-Computers

Job Designation: Taleo Consultant

Functional Area: Application Programming

Type of Industry: IT-Software Services

Required Candidate Skills :

1. Candidate Should have Strong technical problem solving skills, with an ability to troubleshoot complex application issues.
2. Candidate Should have Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English.
3. Candidate Should have Excellent knowledge of the Internet and software such as Outlook, Excel, etc.
4. Candidate having Phone/call center experience desired .
5. Candidate having Application Help Desk experience with Customer Relationship Management (CRM) systems desired.

Note : Candidates having experience in Oracle Apps HCM, PeopleSoft HCM or Any Recruiting Tool experience can apply.

Package Offered : Best in Market

Job Description:
At Taleo, we deliver on demand talent management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance.

1. Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request.
2. Serve as an internal knowledge resource for other members of the Taleo organization .
3. Have good SQL knowledge and experience.
4. Analyze and validate issues transferred to R&D.
5. Provide telephone and email support to internal and external customers .
6. Perform efficient incident management while maintaining support quotas.
7. Understand and assess customer-reported issues to determine prioritization .
8. Act as liaison between customers, R&D, and QA, etc.
9. Analyze, develop, and improve internal processes .
10. Maintain strong adherence to Service Level Agreements .
11. Manage and ensure documentation of assigned incidents, including internal and external communications .
12. Learn, understand, maintain and contribute to internal support processes.
13. Participate in special projects, as assigned

Work Location: Hyderabad/Bangalore

About company:
Oracle is the world's largest business software company, with a total revenue of $23.3 billion for the fiscal year 2009, with more than 345,000 customers including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe with an employee strength of 85000.We, at Oracle, are always searching for brilliant employees with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded.

Website: www.oracle.com

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