Experience Required: 0 - 2 yrs
Educational Qualification: B.Tech,B.E,B.Sc - Any Specialization, BCA - Computers
Job Designation: Network Support Engineer
Type of Industry: IT-Software Services
Required Candidate Skills :
- Working knowledge of Small, Medium or Large Scale NW Switches
- Experience with any NW related Management SW
- Troubleshoot Network Outages and Understand NW Logs
- Should be a quick and continuous learner.
- Great Communication / Customer Facing Skills.
- Excellent Team Player.
- Customer Ownership - e2e Management.
- Ability to liaison with all levels of I.T Personnel.
- Ability to document all issues with good accuracy.
- Time Management, should follow up all issues without delay ensuring timely closure.
- Typically requires BE or 10+2+3
- Possession of professional certification desirable: Comptia Network+, CCNA.
- Possession of AIS / ASE certification is preferred.
- Possession of professional certification within a technical field e.g: HP0-Y30 - Implementing HP Networking Technologies, HP0-Y31 - Implementing HP Network Infrastructure Solutions
- Provided or lead in technical support of an IT environment preferably with experience of 2-3 years in supporting network products, - Routers,Switches,Nework security devices etc.
Job Description:
- Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for HP Network products and related products
- Assisting end users to avoid or reduce problem occurrences
- Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
- Adding case resolution to Knowledge Management System
- Engaging support as needed to ensure SLA demands are met
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
- Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
- Providing direction and guidance to process improvements.
- Articulating recommendations and explain resolutions to clients.
About company:
Allegis Group Services, Bangalore we are a leading Recruitment and Staffing organization, headquartered in US. Allegis Group India is a wholly owned subsidiary of the US based $8/10 Billion Allegis Group Inc.Allegis employs over 3000 Recruiters and total strength of about 10000 employees and 500 offices across the globe. India operations established in 2005 with over 1500+ employees.
Website: www.allegisgroup.com
Walk-in Interview : 4th- 5th January 2015 at 11 AM
Recruiter Name:Ispita Dutta
Telephone:8971930761
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